Please track your order using the tracking information provided by Swiss Post. If your order is marked as delivered but you can’t find your package, we recommend checking around your delivery location and contacting Swiss Post directly, as they may be able to provide further delivery details.

Shipping — delivery without signature

According to Swiss Post, standard parcels that do not fit in the mailbox or parcel compartment may be deposited in a weather-protected and secure location at the delivery address.

If Swiss Post correctly delivered the parcel and it was stolen afterwards:

Who is responsible (the buyer bears the risk): Once the parcel has been correctly delivered or deposited, theft afterwards is generally no longer a delivery failure by Swiss Post. Swiss Post also explicitly states for authorized/deposit deliveries that its liability ends after the consignment has been deposited.
What to do: Contact Swiss Post first to confirm where the parcel was deposited. If it appears to have been stolen after delivery, we recommend filing a police report and contacting your household insurance to check whether the loss is covered.

Shipping — delivery with signature

When you use our shipping protection service, the parcel is handed over in exchange for a signature. According to Swiss Post, this service includes increased liability of up to CHF 1'500 in the event of loss, theft or damage. Please note that different conditions apply if you have personally granted Swiss Post an authorization to leave a signed-for parcel without obtaining your signature.

Call Swiss Post immediately at +41 848 888 888. You have a strict deadline of 8 days from the marked delivery date to file a complaint or damage/loss claim.

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